News and Events

ECG Celebrates 50years. +++ 50 Years of Powering the Socio-Economic Growth and Development of Ghana

Date: 8th December 2017
Location: ECG Head Office

  • We start by sincerely apologising for the inconvenience and stress that we have caused our customers who have been affected by the BOT vending challenge.
  • This is a follow up to yesterday’s press briefing and it is to maintain contact and updates of what we are doing so far to bring this unfortunate situation to a complete end.
  • You will recall that the challenge with BOT vending is with four districts, namely Korle-bu, Dansoman, Kaneshie and Achimota, out of 20 districts within the greater Accra Region where we are operating the BOT prepayment system.

Current Situation

  • Yesterday, Thursday 7th December 2017, we maintained a customer service desk of 40 in number to attend to customers at the project office where the team of BOT System Administrators are located. As usual, they worked the whole day to 12midnight, dealing with the backlog of deposited faulty vending cards which need reactivation.
  • Today, the experts were able to re-engineer the system to reduce the human intervention and therefore we are operating a higher automated system that runs faster than the previous one, and we have increased the service desks from 40 to 60.
  • We have also been able to setup a customer service desk at the Kaneshie District office which is within the Avenor Office of the Accra West Region, and also at the Achimota District where customers under these districts should contact for the reactivation of their cards.
  • With respect to the two other Districts, namely Dansoman and Korle-Bu, we wish to appeal to customers to deposit their faulty cards after it has been proven to be dysfunctional with their names and phone numbers. These will be reactivated and they will be called to come and pick their cards or will be given a time for collection.
  • We once again sincerely apologise for the inconvenience caused and wish to thank our numerous customers and stakeholders for their patience and understanding.
  • We will continue to work assiduously to completely resolve the challenge. 

 

Background
• The BOT prepayment vending system failed on Sunday December 3rd 2017 at 7am.
• By Monday, we were unable to vend to any customer within the Kaneshie, Korle-Bu, Dansoman and Achimota Districts
• Customers started vending, then information triggered in that customers who purchased credit after 14th November 2017 were unable to vend at their various districts and vending points because their cards had been corrupted and needed to be reactivated.
• Unfortunately, instead of depositing their cards at their various districts for it to be worked on, customers were rather directed from the various vending points to the Project Office where a team of experts are resolving the challenge, and led to the massing up of customers.

Interventions
• Because of the huge numbers at the Project Office, we advised customers to leave their cards and phone numbers for the cards to be reactivated, after which they will be called to pick the cards.
• On Wednesday, from 5pm, after the completion of the work on the server, we set up an additional 40 Help Desks to serve customers.
• ECG served customers beyond 11pm on Wednesday.
• From this morning, we have been clearing the backlog and immediately the cards are reactivated, customers can vend at any vending point in their Districts.
• Please note that the current challenge has to do with customers whose cards need reactivation because of the initial challenges with the server.
• All customers on the BOT prepaid system can now vend smoothly apart from those who purchased credit after 14th November 2017, whose cards need to be reactivated because of the initial fault that occurred with the server.
• In order to reduce congestion at the Project Office, customers are advised to deposit their cards and phone numbers at the District offices. (A special desk has been set up to handle that). The District will ensure the reactivation of their cards and call them to pick them up.
• The Company intends to ensure that all its prepayment metering systems will be smart devoid of customers visiting vending points, but instead utilizing a mobile app to purchase credit online.
• The Management and Staff of the Company sincerely apologise for the inconvenience caused and wishes to assure stakeholders and customers that every effort is being made to resolve this challenge today.

 

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As at 10:00pm Wednesday evening, 6/12/17, these are pictures of the help desk still serving customers at the project office when the Managing Director of ECG came to verify the status in remedying the BOT prepaid vending challenge. 
Customers should please note that ECG is still working assiduously to completely rectify the problem.
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The body of a suspected cable thief was found electrocuted near the Takoradi Technical University in the Western Region on Friday, November 10, 2017.
Personnel from the Electricity Company of Ghana (ECG) in Takoradi, were at the time undertaking repair works on the company’s 33kV underground cable that supplies power to the harbour enclave in Takoradi, when the deceased’s body was found in a trench.
He apparently attempted tampering with the cables, as an initial search on him revealed a blade and cutlass which he may have used to cut the cables.
The cable was cut open and the copper screen, known to be targeted by most cable thieves, had been pulled out.
In recent years, cable thieves have targeted ECG’s copper cables which are known to be very valuable; the copper screens are used for the making of rich ornaments and accessories.
The deceased’s body has since been deposited at the Effia Nkwanta Regional Hospital mortuary by the police.
We hope that our cherished customers and the general public will avoid this high-risk illegal act which has invariably led to avoidable electrocutions and outages to some critical customers.

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Arrested

The Dzodze Magistrate Court has convicted a man for assaulting a staff of the Electricity Company of Ghana (ECG) and illegally taping electricity, after he pleaded guilty of the offences.
Presenting the facts of case to the court on Friday, the police prosecutor said, the suspect, Mac-Billy Ani, was allegedly caught last month by an ECG technician illegally connecting electricity to his Ehi-Biase Kpota home in the Ketu North District of the Volta Region.

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The Electricity Company of Ghana (ECG) says its customers who default should soon expect to hear and see their names on radio and in the newspapers respectively.

According to the company, as part of the aggressive revenue collection exercise it is embarking on, it will name and shame in order to recover its money from such defaulting customers.

Speaking at the commissioning of a new Business Centre at Gomoa Oguaakrom in the Gomoa West District of the Central Region, Director of Operations at the ECG, Ing. Tetteh Okine indicated the company has started massive disconnection exercises after issuing notices to all defaulting customers.

Ing. Okine said the company has invested a total amount of 6.4 million in the construction of eleven business centres that have been commissioned across ECG’s operational areas in order to further satisfy their valued customers.

“Our next course of action is to publish the names of all recalcitrant customers in the national dailies and on FM stations. We have resolved to improve our services to satisfy our customers. It will not be business as usual if you owe ECG now. If our customers do default and after several notices to them, they fail to pay, we will proceed to publish their names,” he warned.

The Customer Service Centre commissioned at Gomoa Oguaakrom is one of eleven business centres across ECG’s operational areas in the country. According to the ECG, the centre at Gomoa Oguaakrom was deliberately selected due to its centrality and accessibility to over twelve (12) towns and a number of communities in its catchment centre.

“This project was inspired by Nana Dantse II, the ECG director of Customer service who hails from the area and will provide very vital electricity services to their esteemed customers in the Gomoa Akyempim Traditional area and the surrounding communities stretching from Gomoa Ankaamu (Apam Junction) through to Gomoa Ajumako, Gomoa Nkoransa, Gomoa Obokrom, Gomoa Kumasi, and Gomoa Enyimem. Gomoa Dankyira, Dawurampong, Gomoa Koforidua, all the way to Gomoa Wassa. Gomoa Nkran, Gomoa Asikuma and beyond,” he added.

At the beginning of this year, ECG carried out some comprehensive audit of portions of their distribution network and identified some ‘rogue feeders’.  As a result, special projects were urgently executed to rectify the frequently tripping ‘rogue feeders’ to improve ECG’ssystem reliability, ensure operational flexibility, create redundancies and reduce technical losses.

Following the completion and commissioning of the projects, the ECG’s Director of Operations noted that there have been significant improvements in power supply throughout ECG’s operational area.

“In fact, most of our stakeholders have testified privately and the public to the vast improvement in the stability and reliability of electricity supply over the past several months. Encouraged by the modest achievements, we shall continue to work hard to complete all planned projects and initiate new ones to ensure quality service delivery to all our valued customers and economic development of Ghana,” he stressed.

Central Regional Director of the ECG, Abraham Anokye Abebrese said the information and communications technology era has transformed the business landscape of the electricity industry across the world.  

According to him, ECG is currently deploying smart solutions in its metering, adding the solutions are driven by robust and high-speed internet connectivity.

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P.O. Box 521, Accra
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Email: ecgho@ecggh.com

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