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ECG Celebrates 50years. +++ 50 Years of Powering the Socio-Economic Growth and Development of Ghana

Press Briefing on Updates of the BOT situation

Date: 8th December 2017
Location: ECG Head Office

  • We start by sincerely apologising for the inconvenience and stress that we have caused our customers who have been affected by the BOT vending challenge.
  • This is a follow up to yesterday’s press briefing and it is to maintain contact and updates of what we are doing so far to bring this unfortunate situation to a complete end.
  • You will recall that the challenge with BOT vending is with four districts, namely Korle-bu, Dansoman, Kaneshie and Achimota, out of 20 districts within the greater Accra Region where we are operating the BOT prepayment system.

Current Situation

  • Yesterday, Thursday 7th December 2017, we maintained a customer service desk of 40 in number to attend to customers at the project office where the team of BOT System Administrators are located. As usual, they worked the whole day to 12midnight, dealing with the backlog of deposited faulty vending cards which need reactivation.
  • Today, the experts were able to re-engineer the system to reduce the human intervention and therefore we are operating a higher automated system that runs faster than the previous one, and we have increased the service desks from 40 to 60.
  • We have also been able to setup a customer service desk at the Kaneshie District office which is within the Avenor Office of the Accra West Region, and also at the Achimota District where customers under these districts should contact for the reactivation of their cards.
  • With respect to the two other Districts, namely Dansoman and Korle-Bu, we wish to appeal to customers to deposit their faulty cards after it has been proven to be dysfunctional with their names and phone numbers. These will be reactivated and they will be called to come and pick their cards or will be given a time for collection.
  • We once again sincerely apologise for the inconvenience caused and wish to thank our numerous customers and stakeholders for their patience and understanding.
  • We will continue to work assiduously to completely resolve the challenge. 

ECG at 50



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