News and Events

The Electricity Company of Ghana Limited wishes to inform the General Public that our Offices are Open from 8am to 5pm, Mondays to Fridays and our Customer Service Centers are Open from 9am to 2pm on Saturdays, and 1pm to 5pm on Sundays. Thank you. Always at your service.

ECG Central Educates Staff

The Central Regional Office of the Company has educated staff and Contract Meter Readers across the ten operational districts in the Region on billing and safety.
The ten-day programme formed part of the Regional Management’s strategy to continually deepen the technical competencies of staff in order to improve the customer service delivery system in the Region and increase safety consciousness among staff.
The communications team was led by the Regional Public Relations Officer with support from the Marketing Officer and the Regional Safety, Health and Environment (SHE) Officer.
The exercise, which commenced on 23rd March and ended on 7th April, 2017, was in two sessions. The first part was on the pro-rata billing, and the second part on emergency preparedness.
Through these engagements, the Marketing Officer, Mr. Prince Charles Adusah, educated staff on the pro-rata billing, clarifying the various components that make up the bills customers pay. He explained that with the pro-rata system, customers’ consumption, including service charge, are billed daily on the Commercial Management System (CMS) and permutated to generate a monthly bill for customers. He added that the daily proration ensures a fair calculation of customers’ bills, taking into consideration the number of days of power use.
In his presentation, the SHE Officer, Mr. Enoch Asante, stressed the need for staff to make safety a critical point of consciousness in their daily endeavours. He noted that, the Company’s ability to properly handle situations like fire outbreaks, floods and mob attacks gives an indication of its level of emergency preparedness.
Speaking to participants, Mr Isaac Nurris Ainooson, the Regional Public Relations Officer, implored staff to develop positive attitudes towards these engagements and share the knowledge acquired with colleagues and communities where they live since they represent ECG in the social space.
Isaac Nuris Ainooson
PRO/Central Region

callcenter1.jpg

Careers

 

Connect With Us

Head Office
Electro Volta House
P.O. Box 521, Accra
Tel: +233 (0)302 676727-47
Fax: +233 (0)302 666262
Call Center: +233 (0)302 611611
Email: ecgho@ecggh.com

Social Media