Press Releases

The Electricity Company of Ghana's attention has been drawn to a false alarm circulating on social media, to the effect that, some devices have been installed on ECG poles and are meant to freeze the easy flow of cellphone network during the election period. +++ +++ The ECG wishes to state categorically that this information is FALSE. +++ +++ The communication devices installed on the ECG poles in areas such as; Dodowa, Roman Ridge, Legon, Prampram etc. are meant purposely to facilitate smooth flow of communication between the prepaid meters (NURI prepaid meters) on the field and our server. +++ +++ The general public is therefore being advised to ignore this false alarm. +++ Thank you.

Message from the Managing Director

Hello Customer,

Thank you for visiting ECG’S website. ECG is here to provide the requisite information and support to our numerous and cherished customers and stakeholders. In this rapidly changing technological world, where digital media is reigning supreme, ECG, as a customer-oriented organisation deems it crucial to engage our customers via social media. It is against this backdrop that ECG as a Company has launched this Digital Media strategy to engage customers online with the aim of improving customer communication.

Currently, we are on three social media platforms namely Facebook, Twitter and LinkedIn. Additionally, we have redesigned our website to help our customers experience our services with various new features. The outage centre on the website keeps our customers in the loop on planned maintenance works and unplanned outages(faults).

Customers can report outages and make enquiries about their bills and services acquisitions online, get energy saving tips and get to know their consumption with the help of our tariff reckoner. Customers can get updates on all our projects and works being carried out in their communities to improve quality of service delivery. Our industrial clients can also have access to their bills and consumption profiles online.     

We at ECG have always believed that in maintaining our pioneering role as the market leader in today’s business, it is essential we cultivate a good relationship with our customers. We therefore look to a future of interacting more with our customers and other stakeholders, with the expectation of striving to exceed customer expectation through dedication and hard work.

With our mission in focus, we continue to support the socio-economic development of Ghana.

Kindly follow us on any of our social media pages for current information and updates. Help us get feedback on all our servicers by filling any of our surveys and forms online.

Once again, thank you for the time spent with us.  

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Head Office
Electro Volta House
P.O. Box 521, Accra
Tel: +233 (0)302 676727-47
Fax: +233 (0)302 666262
Call Center: +233 (0)302 611611
Email: ecgho@ecggh.com

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